FAQ

Frequently asked questions

How can I track my order?

Tracking details are included in your dispatch notification where available. Use the tracking link to follow your parcel. If you need help, contact us.

Where do you deliver?

We deliver to the United Kingdom only. Standard delivery is free; DHL Express costs £2.95. Estimated transit is 1–2 business days after dispatch, excluding processing. See our Delivery policy.

How do I choose my size?

Check the size chart on each product page. Sizes marked EU use European sizing. Use the measurements to choose the right fit.

Can I return my order?

We offer 30 days from delivery to request a return. Sale and multi-buy items remain eligible. Your statutory rights are unaffected. Read our Returns and refunds policy for details.

How do refunds work?

Refunds go to your original payment method. For statutory cancellations, we refund within 14 days of receiving the goods or evidence of return, whichever is earlier. Your bank may need additional processing time.